FOUNDATIONS - CONNECT CHILDCARE

Lead UX Designer on an 8 month contract at Connect Childcare, a childcare software company that creates products for childminders, nurseries and afterschool clubs. I was tasked to help get their newest SAAS based product ‘Foundations’ to market.

Lead UX Designer for an 8 month contract at Connect Childcare, a childcare software company that creates products for childminders, nurseries and afterschool clubs. I was tasked to help get their newest SAAS based product ‘Foundations’ to market.

Working in a fast-moving, Agile product team, I designed viable features and practitioner processes from inception to delivery. These include product registration, plan management, nursery setup process, onboarding, client billing and payment systems.

Through translating research and gathering requirements from users and stakeholders, I created journey maps, user stories and prototypes. I would then help write the acceptance criteria (Given/When/Thens), working closely with developers to ensure technical feasability.

All solutions were validated at key stages in the UX process by real users through interviews, usability testing on prototypes and the final product. We iterated and improved designs along the way.

From UX roadmap creation and strict time management I ensured the UX team hit business goals and deadlines whilst effectively communicating UX rationale to key stakeholders, managing expectations and mentoring junior members of staff.