I spent 8 months as Lead UX Designer on contract at Connect Childcare, a childcare software company that creates products for childminders, nurseries and afterschool clubs. I was tasked to help get their newest SAAS based product ‘Foundations’ to market.
Working in a fast-moving, Agile product team, I designed viable features and processes from inception to delivery. These include registration and payment, plan management, nursery setup, onboarding and the client billing process.
Lead UX Designer for an 8 month contract at Connect Childcare, a childcare software company that creates products for childminders, nurseries and afterschool clubs. I was tasked to help get their newest SAAS based product ‘Foundations’ to market.
Through translating research and gathering requirements from users and stakeholders, I created journey maps, user stories and prototypes. I would then help write the acceptance criteria (Given/When/Thens), working closely with developers to ensure technical feasability.
All solutions were validated at key stages in the UX process by real users through interviews, usability testing on prototypes and the final product. We iterated and improved designs along the way.
From UX roadmap creation and strict time management I ensured the UX team hit business goals and deadlines whilst effectively communicating UX rationale to key stakeholders, managing expectations and mentoring junior members of staff.
Connect ChildcareChildcare Software Design
FoundationsBilling Case Study
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Ⓒ 2020 Karen Senior